FAQ

Novexpert has excluded essential oils from its formulation charter. Although they are natural compounds, they are highly allergenic. They can contain 200 to 600 different molecules! Just one of them can cause an allergy (statistical law).

The use of essential oils therefore does not allow for compatibility with all skin types, particularly sensitive skin, nor does it allow for hypoallergenic products.

In addition, Novexpert products may not be compatible with pregnant and breastfeeding women. The majority of essential oils are potentially neurotoxic and can cause abortion. Indeed, they have the ability to penetrate the layers of the skin to the blood. They therefore reach the baby.

Furthermore, essential oils that have an action on the hormonal system (called hormone-like) should also be avoided. They are therefore considered Endocrine Disruptors.

Yes, the Vitamin C Booster can be applied every day, before, during or after sun exposure.

Thanks to our stabilized vitamin C complex, it is protected from destruction, particularly by light and heat. The pH of the Booster is close to that of the skin, so it is compatible with all skin types, even sensitive skin.

The vitamin C booster is: non-photoallergic, non-phototoxic and non-photosensitive.

Yes, Novexpert products are 100% hypoallergenic and 0% allergens.

They are specially formulated to minimize the risk of allergies. The products are rigorously tested, certified, designed and controlled by specialized doctors.

Yes, all Novexpert products are Vegan compatible. Why? Because we support this cause and believe in plant-based beauty.

Gandhi said, "The greatness of a nation can be judged by the way its animals are treated." That's why we bring you 100% natural products for a more beautiful and greater beauty.

All Novexpert products can be used by both men and women. They do not contain any phytohormones.

All Novexpert products are suitable for pregnant women for 5 reasons: Novexpert formulas do not contain pure Vitamin A. Novexpert formulas contain biodegradable ingredients and are therefore not kept in the umbilical cord. Novexpert formulas do not contain endocrine disruptors (= natural or chemical hormone that can affect the baby's development, suspected but not proven) such as soy isoflavones, parabens and some other preservatives such as triclosan or chemical sunscreens... The last reason is that the skin of pregnant women is more sensitive, so the "Hypoallergenic" label is a plus for them.

Before opening, Novexpert products can be kept for 3 years.

After opening, Novexpert products can be used for 6 months.

No, no Novexpert product is tested on animals. Animal testing of cosmetic products is prohibited by European Regulation 1223/2009.

Most Novexpert products are certified organic.

Those that are not are either certified Ecocert Ecological Cosmetics (products released before 2017) or Cosmos Natural (after 2017).

Novexpert formulas are 100% natural.Which is no small feat in terms of formulation… but it is our daily challenge:
formulate effective products with the help of doctors, while being 100% natural. And it is possible, the proof!

Novexpert products are 100% Made In France.

They are designed, manufactured, assembled and packaged in France.

Do you know the Chevreuse Valley? Located a few kilometers southwest of Paris, the Chevreuse Valley Regional Nature Park is a peaceful, wooded valley between city and countryside. It is an ideal place to escape from your urban lifestyle, discover authentic landscapes and get some fresh air. It is in this idyllic setting that we wanted to set down our suitcases in order to imagine and create Novexpert products. More precisely, it is in Gometz-la-Ville that we have found refuge for 10 years now.

All our bottles are made from recycled plastic and are recyclable (dispose entirely in the yellow bin).

You can find all our sorting instructions on the boxes of each product.

Colissimo/Colis Privé delivery in 5 to 6 working days in mainland France.

Mondial Relay delivery in 5 to 8 working days in mainland France.

Chronopost Express guarantees delivery before 1 p.m. the next day for any order placed from Monday to Thursday before 12 p.m. and delivery on Saturday before 1 p.m. for any order placed on Friday before 12 p.m.

Colissimo/Private Parcel €7.50

Mondial Relay 5.50€

Chronopost 14€ Delivery is free from 49€ purchase!

As soon as the order is validated and prepared by our warehouse, you will receive a shipping confirmation email, on which you will find the tracking number of the chosen carrier. You can also find the parcel tracking number by logging into your customer account. Simply click on "track my parcel", the link will redirect you to the carrier's website.

Unfortunately, once your order has been validated, we are unable to add or remove one or more products from your order.

If you have entered the wrong delivery address, we may still be able to change it.
It all depends on the warehouse processing time. If it has already been taken care of, we will not be able to change it. Otherwise, we can update it! Do not hesitate to contact us by email wecare@novexpert-lab.ae or by phone at +971 50 396 9030 to give us your new address.

It all depends on how it is handled by the warehouse. If it has already been handled, we can no longer modify it. Otherwise, we can update it.
Please do not hesitate to contact us by email at wecare@novexpert-lab.ae or by phone at +971 50 396 9030 to inform us quickly.

No, we do not have a "satisfied or refunded" policy. We only refund products that are in their original packaging, respecting a maximum period of 14 days after purchase (legal withdrawal period). For more details, refer to article 11 of our T&Cs.

If you cannot find your package after delivery, we invite you to check with those around you (neighbors, caretaker) and your post office.

Since delivery is often contactless, directly to the mailbox, the delivery person will drop off your package without having contacted you.

If you find yourself in this situation, contact our customer service at +971 50 396 9030 who will find a solution.

If you have returned products or refused to receive your package, a refund is possible if you comply with the return conditions (see Article 11 – Right of withdrawal of the General Terms and Conditions). You will then be refunded upon receipt of the intact products and via the same payment method used for your purchase.

We invite you to contact our customer service at wecare@novexpert-lab.ae by sending them a photo of your damaged products. If the package in which you received your products was also in bad condition, do not hesitate to take a photo of it too (it is important for us!).

Click on the small silhouette at the top right, then click on "Don't have an account?". Creating a Novexpert account allows you to access your order history, package tracking links as well as your personal information and loyalty points.

When you log in, click on "forgotten your password?", you will receive an email within a few minutes that will allow you to reset your new password. Remember to check your spam folder.If nothing happens, we invite you to contact our customer service at wecare@novexpert-lab.ae.

It was sent to you as an attachment to your order confirmation email but is also available in your customer area if you have activated an account. If necessary, contact us at wecare@novexpert-lab.ae.

To do this, you must log in to your account in the dedicated area. Once logged in, click on "Loyalty program" on the left. Then click on "get my gifts" depending on the desired discount.

Once the offer is validated, a discount code will appear. You just need to copy it and paste it into the "promo code" box before paying for your order.

Don't forget to check that the code has been taken into account before confirming your order.

Unfortunately, we cannot apply the promo code once your order has been paid, but you will be able to use it the next time you visit our site.