Terms and Conditions and Privacy Policy

For Accessing and Using the Site

Effective Date: 6 March 2025

ARTICLE 1 - GENERAL

These terms and conditions (the “Terms and Conditions” or “T&C”) apply to the use by you (a “Customer” as further defined below) of the Site (as defined below). By using the Site, you acknowledge that you have read these T&C and Privacy Policy (defined below) and that you accept that you must abide by these Terms and Conditions, along with the privacy policy further below (the “Privacy Policy”).

The site (hereinafter referred to as the “Site”) is an e-commerce site accessible via the Internet at the following address: https://novexpert-lab.ae.

It is owned and operated by Blooming Back Trading - FZCO:

Blooming Back Trading - FZCO, a free zone limited liability company duly incorporated in accordance with the laws of the United Arab Emirates under License Number 50650 issued by Dubai Integrated Economic Zones Authority, with VAT number: 104827198300003, and a registered office at, Dubai Silicon Oasis, PO Box 342005, Dubai, UAE (herein referred to as “BLOOMING BACK”).

Blooming Back is the official and exclusive distributor of Laboratoires d’Innovation Cosmétique et Dermatologique (L.I.C.D.) (hereinafter referred to as “NOVEXPERT”) for the United Arab Emirates (UAE) and Lebanon.

For the purposes of these terms and conditions, “we”, “our” and “us”, refer to BLOOMING BACK.

These general terms and conditions of sale exclusively govern sales of NOVEXPERT products (the “NOVEXPERT product(s)” or “Product(s)”) made via the Site and only to Customers as further defined below. They are systematically accessible on the Site by the Customer at any time including at the time of registration of the order. Consequently, use of the Site including placing an order implies the Customer's acceptance of these Terms and Conditions to the exclusion of all other conditions present in prospectuses, catalogs issued by us or NOVEXPERT and in particular those applicable to sales in stores or through other distribution and marketing channels.

The sale of NOVEXPERT products on this Site is exclusively reserved for end consumers, i.e. any natural or legal person obtaining the NOVEXPERT products for a fee to satisfy their own or another person's needs (the “Customer” or “User”). Consequently, orders from professionals will not be honored by us. In this regard, we reserve the right to cancel any order of an abnormal nature such as an order for quantities of NOVEXPERT products exceeding the normal needs of a consumer or abnormal order flows to the same billing and/or delivery address.

Furthermore, NOVEXPERT products are intended to be sold in the UAE and Lebanon only in our distribution networks, as determined by us. Consequently, Customers who purchase NOVEXPERT products on the Site are prohibited from selling, purchasing or receiving NOVEXPERT products as gifts for the purpose of reselling them outside our distribution networks, including but not limited to on websites. Beyond an attack on the brands or the integrity of NOVEXPERT products, such actions may be likely to incur the civil and, where applicable, criminal liability of their perpetrators.

We and the Customers are hereinafter collectively defined as the “Parties” and individually as the “Party”.

We reserve the right to modify these Terms and Conditions at any time, as well as the content of the information published on the Site, at any time and without notice, it being understood that the modifications made will not be applicable to orders validated by the Customer, accepted and confirmed by us prior to this change.
The T&Cs express the entirety of the obligations of the Parties. The Customer is deemed to accept them without reservation.

They are accessible on the Site and will prevail, where applicable, over any other version or any other contradictory document. It is specified that the Customer has the possibility to save and/or print the T&Cs, on the condition that the latter does not make any modifications to them.

If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in Dubai, the UAE.

The laws as applicable in Dubai, United Arab Emirates, govern these T&C.

ARTICLE 2 – SITE PUBLISHER

BLOOMING BACK

Telephone: +971 50 396 9030

Email: wecare@novexpert-lab.ae

ARTICLE 3 – SITE HOST

This site is hosted by:
Shopify Inc.

150 Elgin St., 8th Fl
Ottawa, ON K2P 1L4
Canada

ARTICLE 4 – CUSTOMER SERVICE AND EMAIL

For any information, questions or advice, our Customer Service is at your disposal and will get back to you as quickly as practically possible:

E-Mail: wecare@novexpert-lab.ae

Telephone: +971 50 396 9030

ARTICLE 5 - PRODUCTS - OFFERS - PRICES

Prior to ordering, the Customer can directly view the essential characteristics of the Products they wish to order on the Site.

The User also acknowledges that promotional offers are valid as long as they are published on the Site and within the limit of the validity of the offer concerned.

We reserve the right to modify the price of the Products at any time, but undertake to apply the rates in force indicated on the date of the order, subject to the availability of the Products at the time of the order. If the order is validated and the Products are unavailable after the date of the order, the rate indicated on the date of the order will be applied to them, even if this rate changes before the delivery of said Products.

Prices are indicated in AED (United Arab Emirates Dirhams). They do not include delivery costs, which are charged in addition and indicated before the order is validated. They do not include customs and duty fees at the port of entry for deliveries outside the UAE, which are payable additionally by the Customer upon delivery and are not calculated on the Site. They include the VAT applicable on the day of the order. Any change in the applicable rate may be reflected in the prices of the products.

If one or more taxes or contributions were to be created or modified, either upwards or downwards, this change could be reflected in the sale price.

The offers proposed on the Site are only valid for the duration mentioned in the media promoting them (e-mails, home sliders, etc.) and are not applicable, unless otherwise stated, in partner points of sale.

ARTICLE 6 - ORDER

The Customer has the option of placing his order online from the "products" section or any other sections providing access to the Product catalog, within the limit of available stocks.

The different stages are as follows:
- Selection of the item(s) to order to add them to the basket. The customer can at any time check the details and contents of their basket, the corresponding price and make any useful changes. 
- Order registration. The provision of personal information necessary for processing and delivering orders is mandatory. Possible entry of a gift code allowing you to benefit from a price, a gift, a reduction or a promotion.
- Choice, when applicable, and validation of the delivery method.
- Choice and validation of payment methods, among those offered.
- When the order is confirmed by the Customer, by clicking on the button “Pay now” the Customer declares to accept it, as well as all of these T&C.

As soon as the order is registered, a detailed acknowledgement of receipt of the order is sent to the customer's email address. This acknowledgement of receipt summarizes all the elements constituting the order, including the exact amount invoiced and the delivery terms.

Any order constitutes acceptance of the prices and descriptions of the Products and Services available for sale.

If and when the customer loyalty program is launched (subject to its own additional terms and conditions), each order on the Site earns the Customer loyalty points that they can manage directly in their customer area. The Customer can find details of their points and how to use them on the Site.

An order is deemed to have been placed on the Site and the T&C accepted once the buyer has validated his payment. The buyer acknowledges that the data recorded by us and the secure payment provider constitute proof of the nature, content and date of the order.

Payment via the secure payment site constitutes an electronic signature which has the same value as a handwritten signature, and an irrevocable and unreserved acceptance of the order and its conditions by the Customer.

The sale will only be considered final after we have sent the buyer confirmation of the order and received payment in full.

In the event of non-payment, and/or incorrect Customer address, and/or any other problem inherent to the Customer's account, we reserve the right to block the Customer's order until the problem is resolved.

We also reserve the right to cancel any order from a buyer with whom there is a previous payment dispute or for any other legitimate reason, particularly with regard to the abnormal nature of the order (high amount, particularly greater than AED 4000 including tax). In case of doubt we reserve the right to ask the Customer to send by email a copy of an identity document and/or proof of address.

To track the current order, the Customer can check their email box, where an email will be sent automatically at different stages of the order processing, or check the customer account, under the heading "My account" and access the order details. The Customer can also contact us directly using the contact details provided in the "Contact" section of the Site.

ARTICLE 7 - AVAILABILITY OF PRODUCTS

The products offered on the site are only valid within the limit of available stocks. The Customer cannot select a Product whose unavailability is known in advance. The word "out of stock" is displayed on the Site in the event of temporary unavailability of the Product. In the event of unavailability of one or more Products after the order has been placed, and within 10 days following the order date, the Customer will be notified by email and/or telephone of the possibility of partial delivery of the order, the expected date of availability of the missing Product(s), or the possibility of canceling the order. The Customer may choose to:

- Keep the order pending delivery of the unavailable Product,
- Or request partial cancellation of the order,
- Or request cancellation of the entire order.

The Customer then has a withdrawal period of 14 days to request the total or partial cancellation of the order. In the absence of a decision by the Customer within the time limit, partial delivery of the products will be made, then delivery of the remainders as soon as they are available.

If payment has already been made, we will proceed to a partial refund (in the event of partial cancellation) or a total refund (in the event of total cancellation) within 30 days, via the Site, to the same card as that used for payment.

For any questions regarding order tracking, kindly contact the customer service as per the details shown above.

ARTICLE 8 - PAYMENT TERMS

Payment for purchases on the Site is made exclusively in AED.

The Customer's order is imperatively validated by its payment, due upon ordering. The Customer can only pay for his order by credit card. The only payment cards accepted on the Site are: Visa, Mastercard and American Express.

The Customer's account will be debited for the total amount of the Products purchased for their value including shipping and tax, at the time of validation of the order.

However, we reserve the right to suspend the order and any delivery in the event of refusal of authorization of payment by credit card by the accredited organization or in the event of non-payment. We also reserve the right to suspend the current order if a payment dispute or any other dispute on a previous order of the Customer was being administered.

We implement all means to ensure the confidentiality and security of data as used by us on the Site, but shall not bear responsibility for any misuse of the Customer’s data by the secure payment provider. Any use by the Customer of such secure payment provider is subject to the terms of use of the latter.

If you make your purchase on the Site, we will store your credit card information. This information is encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS standard). Information relating to your purchase transaction is kept as long as necessary to complete your order. Once your order is finalized, information relating to the purchase transaction is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.

PCI-DSS requirements help ensure the secure handling of credit card information by us and our service providers.

Payments made by the Customer will only be considered final after actual collection by us of the amounts owed by the Customer.

We cannot be held responsible for any wrongdoing or fraudulent use of any means of payment that has not been detected by the verification procedure. The Customer guarantees to us that he has the necessary authorizations to use the payment method he has chosen for his order. Furthermore, the Customer is invited, as soon as he notices fraudulent use of his means of payment, to contact customer service, as per the details shown above.

ARTICLE 9 - PROOF OF TRANSACTION

The computerized records, stored in our computer systems, under reasonable security conditions, will be considered as proof of communications, orders and payments between the Parties. The archiving of orders and invoices is carried out on a durable and reliable medium that can be produced as proof.

ARTICLE 10 - DELIVERY TERMS

Delivery means the transfer of physical possession and control of the Product to the Customer, via a third-party delivery service. It is only carried out after confirmation of payment by us.
Once registered, the order will be delivered to the address indicated by the Customer. We cannot be held responsible for a lack of delivery to the Customer if the address indicated is incorrect or incomplete. The Customer is therefore responsible for the accuracy of their billing and delivery addresses. Any package thus returned due to an incorrect or incomplete delivery address will be reshipped at the Customer's expense.

The Customer can obtain an electronic invoice by downloading it from the order details in their personal area of the Site.

For delivery to the Customer's delivery address within the UAE, the delivery time generally observed is up to one week, depending on the Emirate, from the day following the day on which the Customer placed their order.
In the event of non-compliance with the agreed delivery date or deadline, the Customer may order us in writing to carry out the delivery within a reasonable period of time not exceeding 30 days from the order.

If the delivery time were to exceed 30 working days from the date of validation of the order, the sales contract may be terminated and the order cancelled by the Customer in writing by e-mail to wecare@novexpert-lab.ae.

The order will be considered terminated upon receipt by us of the written notice informing it of this termination, unless we have performed it in the meantime.

When the order is cancelled, we have a period of 14 days following the date on which the order was cancelled to reimburse the Customer for all sums paid by the Customer.

As an exception, the Customer accepts that delivery times may be delayed during our closing periods. For this reason, the Customer will be informed in advance on the Site of closing periods that may cause an extension or postponement of the delivery time. In this case, the Customer may:
- either confirm his order and accept without reservation the date on which his order will actually be prepared and then shipped,
- or wait until we resume operations to place the order.

Delivery costs within the UAE are AED 30 for all orders below AED 300, including tax, and free for all orders at or above AED 300, including tax, or in the event of one-off promotional offers indicated on the Site.

Delivery costs outside the UAE are AED 70 for all orders, no free delivery is offered, except in the event of one-off promotional offers indicated on the Site.

In case of any anomaly concerning the delivery such as, but not limited to, damage, Products missing from the delivery note, damaged package, broken Products, etc. the Customer must communicate this anomaly / incident to our Customer Service within 5 working days from receipt of the order. We will investigate the issue and inform the Customer of the proper action that will be taken to resolve it.

ARTICLE 11 - LEGAL GUARANTEES

The Customer, if resident in the UAE, benefits from the legal guarantee of conformity and the guarantee of hidden defects as provided for in the applicable rules and regulations the United Arab Emirates, including but not limited to article 25 and 26 of Cabinet Resolution No. (66) of 2023 Concerning the Executive Regulations of Federal Law No. (15) of 2020 Concerning Consumer Protection (as amended and replaced).

The Customer is aware that the Products cannot by their nature be repaired if containing a defect, and we shall accept returns and issue refunds for Products, or replace them without additional payment made, if a defect — whether apparent or hidden — is discovered within thirty days of its occurrence.

We shall provide all supporting documents for the conformity of the goods according to the rules, laws, technical regulations and standards, and shall place the conformity badge on the Site.

ARTICLE 12 - RESPONSIBILITIES

We cannot be held responsible for the non-performance of the contract concluded in the event of force majeure, disruption or total or partial strike, in particular of postal services, means of transport and/or communications. Unforeseeable and insurmountable events of a third party.

Orders intended for minors must be placed by the holder of parental authority. In the event of accidental collection of personal data relating to a minor, the holder of parental authority has the capacity to oppose their conservation and/or transmission to third parties.

We cannot be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a breakdown in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with the rules and regulations of the United Arab Emirates.

ARTICLE 13 - FORCE MAJEURE

Any circumstances beyond the control of the Parties preventing the performance under normal conditions of their obligations are considered as grounds for exemption from the Parties' obligations and result in their suspension.

The Party invoking the circumstances referred to above must immediately notify the other Party of their occurrence, as well as of their disappearance.

The following shall be considered as cases of force majeure: any irresistible facts or circumstances, external to the Parties, unforeseeable, inevitable, independent of the will of the Parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The following are expressly considered as cases of force majeure or fortuitous events, in addition to those usually accepted by the case law of Dubai courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

The Parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure event lasts more than three months, the order may be cancelled by the injured Party.

ARTICLE 14 - INTELLECTUAL PROPERTY

All elements of the Site, whether visual or audio (brands, videos, designs, models, logos, photographs, graphics and all others, as well as their compilation), including the underlying technology, are our exclusive property or our suppliers’ and service providers’, the latter not granting any license or any other right than that of consulting the Site.

In accordance with the laws governing intellectual property, any reproduction or representation, in whole or in part, of the Site or of any of the elements that compose it, is strictly prohibited, as is their alteration.

ARTICLE 15 - DATA PROTECTION AND FREEDOM

The information collected by us during any order from the Customer is necessary for processing orders. Similarly, we may collect the User's data when registering for the Newsletter.

We reserve the right to collect data on the Internet user, in particular through the use of cookies. The Internet user has the option to refuse these cookies by activating this option on his browser, or to delete them, knowing that the use of the Site may be limited.

We may then use this personal data to better inform Internet users about our products and commercial offers or about any operation linked to competitions in particular. See privacy policy further down.

The Customer is informed that he/she can choose at any time to no longer receive commercial messages by clicking on the unsubscribe function at the bottom of each email.

In accordance with the law, Internet users have the right to access, rectify, delete and oppose their personal data, a right which they can exercise by writing to our customer service, as per the details shown above.

ARTICLE 16 - HYPERTEXT LINKS

The Customer who has a personal website and who wishes to place, for personal use on his site, a simple link directly referring to the homepage of the Site or to any other pages must request authorization from us. On the other hand, any hyperlink referring to the Site and using the framing or in-line linking technique is formally prohibited. In all cases, any link, even tacitly authorized, must be removed upon simple request from us.

The Site may contain hyperlinks to other websites. We cannot be held responsible if the content appearing on these websites contravenes the legal and regulatory provisions in force.

ARTICLE 17 - PARTIAL NON-VALIDATION

If one or more provisions of the T&Cs are held to be invalid or declared as such pursuant to a law, regulation or following a final decision by a competent court, the other provisions shall retain their full force and scope.

ARTICLE 18 - NON-WAIVER

The fact that one of the Parties does not take advantage of a breach by the other Party of any of the obligations referred to in the T&Cs cannot be interpreted for the future as a waiver of the obligation in question.

ARTICLE 19 - TITLE

In the event of any difficulty of interpretation between any of the headings appearing at the head of the clauses, and any of the clauses, the headings shall be declared non-existent.

ARTICLE 20 - LANGUAGE

The T&Cs are written in English. In the event that they are translated into one or more foreign languages, only the English text shall be authentic in the event of a dispute.

ARTICLE 21 - APPLICABLE LAW

These T&C are subject to the laws applicable in Dubai, United Arab Emirates regardless of the country of residence of the Customer and the place where the order is placed.

Any dispute relating to the existence, interpretation, execution or termination of the contract concluded between us and the Customer, even in the event of multiple defendants, will, in the absence of an amicable agreement, be under the exclusive jurisdiction of the competent Dubai courts.

PRIVACY POLICY

All terms capitalized in this Privacy Policy but not defined shall have the meaning given to them in the Terms and Conditions.

We are committed to respecting the rules for protecting the privacy of our Customers, members of our loyalty program, prospects and visitors to our Site. All processing of personal data implemented within the framework of accessible services complies with the local regulations applicable to the protection of personal data in the United Arab Emirates and in particular the provisions of Federal Decree-Law no. 45 of 2021 on the Protection of Personal Data (the “UAE DPL”), as amended or modified. 

1. COLLECTION AND USE OF PERSONAL DATA

Personal data is information that can be used to identify or contact a specific person. You, as Customer, may be asked to provide your personal data at any time when you are in contact with us or a representative (including the Products supplier and the delivery service providers). We and our representatives may share this personal data with each other and use it in accordance with this Privacy Policy. We and our representatives may also combine it with other information to provide and improve our and our representatives’ Products, services, content and advertising. You are not required to provide us and our representatives with the personal data we request. However, if you choose not to, we may not always be able to provide you with our Products and services or respond to your inquiries. Here are some examples of the types of personal data we may collect and how we may use it:

Personal data we collect

We collect your personal information in order to offer and continually improve our Products and services. When you purchase a product or participate in an online survey or contest, we may collect a variety of information, such as your name, date of birth, postal address, telephone number, email address, contact preferences, IP address, etc.

Use of your personal data

We may process your personal data for the purposes described in this Privacy Policy with your consent, to comply with a legal obligation to which we are subject or when we believe that it is necessary to achieve the legitimate objectives pursued by us or a third party to whom we may disclose this data.

• The personal data we collect allows us to inform you about the latest Product announcements and our (and our supplier) upcoming events. If you do not wish to be part of our mailing list, you can decide to unsubscribe at any time via the "unsubscribe" option at the bottom of the emails.

• We also use your personal data to create, develop, operate, deliver and improve our Products, services, content and advertising, and for loss prevention and fraud prevention purposes.

• We may use your personal data, including your date of birth, to verify your identity, identify users, and better identify your preferred products. For example, we may use your date of birth to determine your age.

• We may periodically use your personal data to send important notifications, such as communications about purchases, and changes to our T&C and Privacy Policy. As this information is important to your relationship with us, you cannot opt ​​out of these communications.

• We may also use personal data for our internal purposes, such as audits, data analysis and research to improve our Products, services and customer communications.

• If you enter a sweepstakes, contest or similar promotional event, we may use the information you provide to administer those programs. 

2. TELEPHONE SOLICITATION.

We do not use your personal data for telephone canvassing purposes.

3. COLLECTION AND USE OF NON-PERSONAL DATA.

We also collect data in a form that does not allow us to directly relate it to a specific individual. We may collect, use, transfer and disclose non-personal data for any purpose. Below are examples of non-personal data we collect and how we may use it:

• We may collect data regarding customer activities on our Site. This data is collected and used to help us provide more useful information and to understand which parts of our Site, products and services are most useful to you. Aggregated information is considered non-personal data for the purposes of this Privacy Policy.

• We may collect and store information about your use of our services, including searches you perform. This information may be used to improve the relevance of the results provided by our services and will not be associated with your IP address. If we combine non-personal data with personal data, the combined data is treated as personal data for as long as it remains combined. 

4. COOKIES AND OTHER TECHNOLOGIES.

We may use "cookies" and other technologies. These technologies allow us to better understand user behavior, tell us which parts of our site are most visited, and facilitate and measure the effectiveness of our advertising and Internet searches. We treat the data collected by cookies and other technologies as non-personal data. The ads served may appear in our newsletters. If you do not want to receive ads targeted to your interests, you can choose not to receive such ads by unsubscribing. We and our partners also use cookies and other technologies to remember your personal data when you use our site. In this case, our goal is to make your visit more convenient and personalized. For example, knowing your first name will allow us to welcome you the next time you visit our site. Beacons allow us to send emails in a format that customers can read and to know whether the messages have been opened. We may use this information to reduce or even delete messages sent to you.

5. DISCLOSURE TO THIRD PARTIES.

Information about our customers is an important part of our business and we are not in the business of marketing our customers' personal information. We share this personal information only in the following cases and for the purposes described in this Privacy Policy.

Service providers

We share personal data with companies that provide services such as fulfilling customer orders, delivering Products, managing and developing customer data, assessing your interest in our products and services, and conducting customer satisfaction or development surveys. We assure you that these companies protect your data in accordance with the UAE DPL standards. These service providers (logistics, carriers, etc.) have access to the personal information necessary to perform their services and are not authorized to use it for other purposes. In addition, they are required to process this personal information in accordance with this confidentiality commitment and in application of the laws applicable to the protection of personal data.

Others

We may be required, in particular in application of the legislative and regulatory provisions in force, in the context of legal proceedings, a dispute and/or a request from public authorities - to disclose your personal data. We may also disclose your data if we believe that for purposes of national security, law enforcement or other public interest, disclosure is necessary as well as at the request of the competent courts. We may also disclose information about you if we believe that such disclosure is reasonably necessary to enforce compliance with our Terms and Conditions, or to protect our activities or our other customers. In addition, in the event of a restructuring, merger or sale, we may transfer all personal data collected to the third party concerned. In addition the personal data collected is transferred and stored in Shopify’s and other service providers’ data centers in the USA, European Union, Australia, and Canada.

6. PROTECTION OF PERSONAL DATA.

We take the security of your personal data very seriously and protects it using various TLS (Transport Layer Security) encryption tools, HTTPS supported by various SSL (Secure Socket Layer) security certificates. When your personal data is stored by us, we use limited access computer systems installed in premises using physical security measures. If you use a device belonging to a third party, all shared information (including calendar and geographic location) can be downloaded to this third party device, the shared information is therefore under your sole responsibility and we warn you about the possible disclosure and dissemination of your personal data through this means. 

7. INTEGRITY AND CONSERVATION OF PERSONAL DATA.

We allow you to easily preserve the accuracy, updating and integrity of your personal data. We keep your personal data throughout the duration of our business relationship. In the case of a request for withdrawal or deletion, we may retain such data in accordance with the rules and regulations of the UAE including the UAE DPL and any executive regulation thereof. 

8. ACCESS TO PERSONAL DATA.

To verify that your contact information and preferences are accurate, complete and up to date, log in to your account. We provide you with access to the data we hold so that you may be able to correct it if it is inaccurate or delete it, provided that we are not required to retain it by law or for legitimate business purposes. 

9. GEOLOCATION SERVICES.

To provide you with the most tailored and personalized services possible, we may collect, use and share precise location data, including the real-time geographic location of your computer or smartphone. Where applicable, geolocation services may use GPS, Bluetooth and your IP address, as well as the locations of community Wi-Fi hotspots and relay antennas, or other technologies to determine your location. Unless you consent, this location data is collected anonymously in a format that does not allow you to be identified. 

10. THIRD PARTY SITES AND SERVICES.

Our site may contain links to third-party websites, products and services. Our Products and services may also use or offer third-party products and services. Information collected by third parties, which may include things like location data or contact information, is governed by their privacy policies under the laws and regulations applicable to them. Furthermore, we will ensure that our partners are compliant with obligations that are, at the very least, as strict as the obligations under UAE DPL. 

11. OUR COMMITMENT TO PRESERVING YOUR PRIVACY.

To protect the security of your personal information, we communicate these confidentiality and security rules to each of our employees and apply a very strict policy in this area within our company. We maintain physical, electronic security measures and backup procedures in connection with the collection, storage and communication of customer personal information. Our security procedures may require us to ask you for proof of your identity before we can communicate your personal information to you. It is important to protect yourself against unauthorized access to your password and to your computers, devices and applications. If you share a computer, you must log out after each use. 

12. CHOICES PROPOSED.

As mentioned above, you have the option to communicate only certain information, even if some information is necessary to make purchases or to use the Site’s features such as your customer account, your latest orders and invoices… In accordance with the provisions in force, you have the right to access, modify, rectify and delete information concerning you. If you update information, we generally keep a copy of your initial information. 

13. EXAMPLES OF INFORMATION COLLECTED.

You provide us with information when you:

• search for Products or services;
• place an order;
• provide information in “Your Account” (you may have multiple accounts if you registered using different email addresses or phone numbers);
• speak or interact with customer service;
• contact us by telephone, email, or any other means;
• complete a questionnaire or game entry form;

Through these actions, you provide us with information that may include: your name, address and telephone number, payment information, your age, your geographic location, the names, addresses and telephone numbers of the recipients of the Products purchased.

Information collected automatically

Some examples of information we collect and analyze:

• the Internet Protocol (IP) address that connects your computer or other device to the Internet;
• login details, email addresses, and passwords;
• the location of your device or computer;
• your order history;
• the full URL path to, through and from our Site, including date and time, cookie numbers, products and/or content you viewed or searched for, page response times, download errors, page interaction information (scrolling, clicks, mouse movements);

We may also use device identifiers, cookies and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.

Information from other sources

Here are some examples of information we receive from other sources:

• updated information from our carriers and other third parties on deliveries and addresses that we use to update our databases, optimize the execution of your future orders and be able to communicate more easily;
• information about your interactions with Products and services offered by our affiliates.

14. QUESTIONS ABOUT PRIVACY.

When we receive a privacy-related question or a question about personal data received in response to an access/download request, a dedicated team will sort through the communications and respond to your specific question or request. When your question is of a more substantial nature, additional information may be requested. All substantial communications will be answered. If you are not satisfied with the response you have received, you can forward your complaint to the UAE Data Office (if any). We may update our Privacy Policy periodically. In the event of a substantial change, a notification will be posted on our Site, along with the updated Privacy Policy. 

15. CONTACT US.

For any additional questions regarding the protection of your personal data, we invite you to contact us at the following email address: wecare@novexpert-lab.ae.

TECHNICAL ANNEXES

1. Newsletters

You can subscribe to the our Newsletter and thus choose to be informed, at regular intervals, of the offers proposed by us and / or by our partners. You can unsubscribe at any time by clicking on the link provided for this purpose located at the bottom of each newsletter or by sending an email to the following address: wecare@novexpert-lab.ae.

2. Cookies

When you visit the Site, we may place small pieces of information on your computer known as "cookies", which will be stored by your browser on your hard drive. Cookies help us in a number of ways. We use cookies to help us better tailor the Website or information about our products and to make this information more relevant to your interests or preferences. Cookies allow us to track who has visited which pages and advertisements, determine the frequency of visits to certain pages, determine preferred areas of the Site and generally direct the use of the Site. We may use the following four types of cookies:

TECHNICAL COOKIES RELATING TO THE FUNCTIONALITIES OF THE SITE

These cookies allow you to browse the Site, use its features and save your preferences.

WEBSITE ANALYTICS COOKIES

These cookies allow us to measure the traffic on the Site and your reactions to the articles we offer. They allow us to improve the Site.

COOKIES RELATING TO YOUR PREFERENCES

As you browse, the Site remembers your preferences (for example, your username, language or geographic location). This simplifies, facilitates and personalizes your browsing experience.

TARGETING COOKIES OR ADVERTISING COOKIES.

These cookies are used to deliver ads that are relevant to you. Additionally, they limit the number of times you see an ad as well as help us measure the effectiveness of our advertising campaigns.

Most browsers automatically accept cookies, but this is not a requirement. By continuing to browse the Site, you agree to the use of these cookies. If you wish to disable cookies, you can simply adjust your browser settings accordingly, but you should be aware that by disabling cookies you may not be able to create an online account or use all the features of the Site.

Below is some information on how to disable cookies for certain web browsers.

FIREFOX

• Click the menu button and select “Options”
• Select the “Privacy” panel
• In the History area, for the “Retention rules” option, select “Never keep history”
• Set “Accept third-party cookies” to on forever
• Click OK to close the “Options” window.

Note: If after exploring this setting you find that you can no longer see some of your websites correctly, an immediate solution is to position it from the visited sites to authorize cookies from sites already visited. 

INTERNET EXPLORER

• Click on the “Tools” button, then on “Internet” Options
• Click the “Privacy” tab, then under “Settings,” move the slider up to block all cookies or down to allow all cookies, then click OK.

GOOGLE CHROME

• Click the “Customize and control Google Chrome” icon in the browser toolbar
• Select “Settings”
• Click on “Show advanced settings”
• In the “Privacy” section, click on the “Content settings” button
• In the “Cookies” section, check Block all sites from storing any data
• Click OK.

SAFARI

• In the menu bar at the top, click on “Safari”, then “Preferences”
• Select the “Privacy” icon
• Next to “Block cookies,” check “Always.”

Please note that we do not control the use of cookies by third parties.